Communication and Media Codes Journal

A JOURNAL OF THE DEPARTMENT OF MASS COMMUNICATION, UNIVERSITY OF NIGERIA, NSUKKA

ISSN: 3093-0693

IMPACT OF AI-ENABLED COMMUNICATION TOOLS ON HEALTHCARE PROVIDERS’ WORK EFFICIENCY AND PATIENT SATISFACTION IN THREE SECONDARY HEALTHCARE CENTRES IN ENUGU STATE, NIGERIA

Eze, Ugochukwu Zacky,
Michael O. Ukonu,
Gugu, Perpetua Ogochukwu,
& Zacky-Eze, Chinwendu Judith

Abstract

This qualitative study investigates the impact of AI-enabled communication tools on healthcare provider efficiency and patient satisfaction in secondary healthcare centers in Enugu State, Nigeria. Semi-structured interviews were conducted with 30 participants, including healthcare providers and patients, from three selected hospitals. Thematic analysis revealed key themes related to improved work efficiency, enhanced patient engagement, challenges in AI adoption, cultural attitudes, and trust issues. The findings indicate the potential benefits of AI tools in healthcare settings but also highlight the importance of addressing infrastructure limitations and building trust among users. This study contributes to the growing body of literature on AI adoption in developing countries and provides insights for policymakers and healthcare practitioners. Keywords: AI-enabled communication tools, healthcare providers, patient satisfaction, secondary healthcare centers, Enugu State
Volume:
Vol. 2. January, 2025
Year of Publication:
2025

Editorial Team

Editor-in-Chief

Prof. Michael O. Ukonu

Deputy Editor-in-Chief

Dr Blessing Chinweobo-Onuoha

Associate Editors

Prof. L.I. Anorue

Prof. J. Wogu

Prof. G. Ezeah

Prof. C.C. Okpoko

Review

Dr Chidiebere Nwachukwu

Dr Ozioma Nwokedi

Dr Victor Nwogbo

Dr Belinda Anyakoha

Dr Uchenna Eze

Dr Ike Ugbor

Secretary

Dr Stephen Ogbodoh

Design Editor

Dr Ike Elike

Business Manager

Dr Martin Ezugwu

Editorial Consultants

Prof. Nnanyelugo Okoro, Department of Mass Communication, University of Nigeria, Nsukka, Enugu State

Professor Sunny Udezeh, Department of Mass Communication, Enugu State University of Science and Technology, Enugu, Enugu State

Professor Ezekiel Asemah, Vice Chancellor’s Office, Glorious Vision University, Benin, Edo State

Professor Jude Terna Kur, Department of Information Science and Media Studies, Federal University of Technology, Minna, Niger State

Prof. Rotimi Williams Olatunji, School of Communications, Lagos State University, Ojo, Lagos State

Prof Walter Ihejirika  

Dr. Chukwujekwu Charles Onwuka Department of Sociology, Chukwuemeka Odumegwu Ojukwu University, Igbariam Campus. Email: cc.onwuka@coou.edu.ng
WhatsApp no: 08064396459