Communication and Media Codes Journal

A JOURNAL OF THE DEPARTMENT OF MASS COMMUNICATION, UNIVERSITY OF NIGERIA, NSUKKA

ISSN: 3093-0693

EVALUATION OF ARTIFICIAL INTELLIGENCE IN CONTEMPORARY PUBLIC RELATIONS PRACTICE IN NIGERIA

Hyginus C. Odo
Prof. Joseph O. Wogu,
Dorathy Ugwuja

Abstract

Artificial Intelligence, shortly known as ‘AI’ has taken a vast shape technologically purposely to help humans in carrying out programed functions in place of human efforts. Available studies suggest that AI has transformed the way public relations professionals communicate with their audiences, enabling them to offer more focused and customized information, analyze data more effectively, and respond to issues and crises more efficiently. Its services are notable in the areas of media evaluation, tracking, reporting, content development, social media management, and crisis and campaign response. The study was to properly evaluate the roles that AI plays in modern public relations (PR), look at the consequences of AI in PR now, and ascertain extent AI is being used in PR today in Nigeria. Survey research approach helped in gathering data. Findings suggest that AI was helpful to the PR practitioners to some extent. The results also acclaim that the Nigerian PR practitioners were using chatbots to provide timely customer care information needs, enhance relationships with customers, and efficiently handle large datasets. Based on this, the researchers conclude that PR experts in Nigeria should keep an eye on AI developments, stimulate the integration of people and businesses. Keywords: Evaluation, Artificial Intelligence, Contemporary Public Relations, Practice, Nigeria
Volume:
Vol. 2. January, 2025
Year of Publication:
2025

Editorial Team

Editor-in-Chief

Prof. Michael O. Ukonu

Deputy Editor-in-Chief

Dr Blessing Chinweobo-Onuoha

Associate Editors

Prof. L.I. Anorue

Prof. J. Wogu

Prof. G. Ezeah

Prof. C.C. Okpoko

Review

Dr Chidiebere Nwachukwu

Dr Ozioma Nwokedi

Dr Victor Nwogbo

Dr Belinda Anyakoha

Dr Uchenna Eze

Dr Ike Ugbor

Secretary

Dr Stephen Ogbodoh

Design Editor

Dr Ike Elike

Business Manager

Dr Martin Ezugwu

Editorial Consultants

Prof. Nnanyelugo Okoro, Department of Mass Communication, University of Nigeria, Nsukka, Enugu State

Professor Sunny Udezeh, Department of Mass Communication, Enugu State University of Science and Technology, Enugu, Enugu State

Professor Ezekiel Asemah, Vice Chancellor’s Office, Glorious Vision University, Benin, Edo State

Professor Jude Terna Kur, Department of Information Science and Media Studies, Federal University of Technology, Minna, Niger State

Prof. Rotimi Williams Olatunji, School of Communications, Lagos State University, Ojo, Lagos State

Prof Walter Ihejirika  

Dr. Chukwujekwu Charles Onwuka Department of Sociology, Chukwuemeka Odumegwu Ojukwu University, Igbariam Campus. Email: cc.onwuka@coou.edu.ng
WhatsApp no: 08064396459