Research Article CMC-047 Open Access

Impact of AI-Enabled Communication Tools on Healthcare Providers’ Work Efficiency and Patient Satisfaction in Three Secondary Healthcare Centres in Enugu State, Nigeria

Eze, Ugochukwu Zacky, Michael O. Ukonu, Gugu, Perpetua Ogochukwu, & Zacky-Eze, Chinwendu Judith
Citation: Vol. Vol. 2. January, 2025 Article: CMC-047 Published: January 1, 2025

Abstract

This qualitative study investigates the impact of AI-enabled communication tools on healthcare
provider efficiency and patient satisfaction in secondary healthcare centers in Enugu State, Nigeria.
Semi-structured interviews were conducted with 30 participants, including healthcare providers
and patients, from three selected hospitals. Thematic analysis revealed key themes related to
improved work efficiency, enhanced patient engagement, challenges in AI adoption, cultural
attitudes, and trust issues. The findings indicate the potential benefits of AI tools in healthcare
settings but also highlight the importance of addressing infrastructure limitations and building trust
among users. This study contributes to the growing body of literature on AI adoption in developing
countries and provides insights for policymakers and healthcare practitioners.
Keywords: AI-enabled communication tools, healthcare providers, patient satisfaction, secondary
healthcare centers, Enugu State